Help
Support
Having trouble with Baseball Trivia One or have a suggestion? Here you'll find answers to the most common questions and how to reach us.
Write to us
We usually reply within 1 to 3 business days.
triviabeisboltrivia@gmail.com
To help you faster, include in your message:
- Your device and system version (for example, iPhone 15 with iOS 18 or Pixel 8 with Android 15)
- The app version (see Settings › About)
- What you were doing when the problem happened and, if you can, a screenshot
Frequently asked questions
I bought Premium but it isn't active
Make sure you're using the same App Store or Google Play account you purchased with, and tap "Restore Purchases" on the app's Premium screen. If it still isn't active, write to us with the purchase date and the order number shown on the store receipt.
How do I cancel my subscription?
Subscriptions are managed through the store. On iPhone or iPad: Settings › your name › Subscriptions. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal to avoid being charged again. Refunds are handled by Apple or Google under their policies.
I changed phones and lost my progress
Your progress, stats and achievements are stored on your device. On Android they can be recovered if you had Google backup turned on. Your Premium subscription isn't lost: use "Restore Purchases" with the same store account on your new device.
I think a question has a mistake
Use the report button shown on the question and choose the reason (wrong answer, outdated question, or wording or translation error). We review every report and fix the content in upcoming updates.
How do I reset my progress?
In the difficulty settings you can reset a level's progress to go back to Block 1. Keep in mind this can't be undone.
How do I change my ad preferences? (Android)
In the app Settings you'll find the ad privacy option to review or change your consent. Premium shows no ads. The iPhone and iPad version has no ads.
How do I delete my account and data?
Write to us from the email linked to your account asking for deletion. We'll delete your profile and associated data within 30 days. Data stored only on your device is removed when you uninstall the app.
I have an idea or suggestion
We'd love to hear it! Write to us with your idea: new questions, game modes or improvements. Many of the app's features came from player suggestions.